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Average ER Wait Times

Chippenham Hospital

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Chippenham Pediatric Emergency Room

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Hanover Emergency Center

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Henrico Doctors' Hospital

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John Randolph Medical Center

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Johnston-Willis Hospital

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Parham Doctors' Hospital

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Retreat Doctors' Hospital

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Swift Creek Emergency Center

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TriCities Emergency Center

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West Creek Emergency Center

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Contact Us - Medical Records/Billing Inquiries

HCA Virginia welcomes your questions, calls and emails. You can send a message to any of our locations or submit a request for your medical records using the form below.

LocationBilling InformationMedical Records
Chippenham Hospital (804) 267-3700 (804) 483-0447
Henrico Doctors' Hospital (804) 267-3900 (804) 289-4861
John Randolph Medical Center (866) 675-5440 (804) 541-7454
Johnston-Willis Hospital (804) 267-3700 (804) 483-5051
Parham Doctors' Hospital (804) 267-3900 (804) 267-2539
Retreat Doctors' Hospital (804) 267-3900 (804) 289-4861
Swift Creek Emergency Center (804) 267-3700 (804) 483-0447
Hanover Emergency Center (804) 267-3900 (804) 289-4861
TriCities Emergency Center (866) 675-5440 (804) 541-7454
West Creek Emergency Center (804) 267-3900 (804) 289-4861

Billing Office Hours are 9:00am - 5:00pm, Monday through Friday.

Pay Your Bill Online

Manage your health by viewing hospital visits, hospital lab results and your health profile on MyHealthOne Patient Portal. You can also pre-register for hospital procedures, pay your hospital bills and manage the health of your loved ones.

Access MyHealthOne Patient Portal

Patient Advocate Info

If you have a concern or a compliment regarding your care, please contact the Patient Advocate.

For Henrico Doctors’ Hospital, West Creek Emergency Center, and Hanover Emergency Center, the Patient Advocate can be reached at (804)289-4691.

For Parham Doctors’ Hospital and Retreat Doctors’ Hospital, the Patient Advocate can be reached at (804)747-5689.

For Chippenham & Johnston-Willis Hospitals and Swift Creek Emergency Center, the Patient Advocate can be reached at (804) 483-1234.

For John Randolph Medical Center, the Patient Advocate can be reached at (804) 541-7417.